FREQUENT ASKED QUESTION
FAQs

What is Swankey?

Swankey is your all-in-one event planning tool — built to take the stress out of planning so you can focus on what really matters: celebrating with the people you love.

Whether you're planning a small birthday dinner or a big wedding weekend, Swankey keeps your guest list, vendors, timelines, and planning details organized in one easy place. Think of it like having a knowledgeable best friend who just happens to be really, really good at planning parties.

Are there different plans to choose from?

Yes! Swankey is built around your event, so you only pay for what you actually need.

  • Start with a Core Event and choose the size that fits your celebration:
  • Small Gathering (up to 25 guests): $29
  • Perfect Party (up to 50 guests): $49
  • Grand Celebration (up to 75 guests): $79

Need more tools? Add on one or both of our Add-On Packs (more on those below). Planning more than one event? Check out our Event Bundles for even more savings.

What is the Ideas & Inspiration Hub?

The Ideas & Inspiration Hub is your creative space to brainstorm and dream up your perfect celebration. It's designed to spark ideas, help you find your vision, and keep all your inspiration in one place — so nothing gets lost in a sea of screenshots and saved posts.

This feature is included in every Core Event.

Is my data safe with Swankey? How is my information protected?

Your security is important to us. Swankey uses Stripe — one of the world's most trusted payment processors — to handle all payment information. We never store your credit card details on our servers.

For full details on how we protect your information, please review our Terms of Services

What kinds of events can I plan with Swankey?

Just about any gathering you can dream up! Swankey is built for all kinds of celebrations — big and small, casual and formal, personal and professional. We're talking engagement parties, bridal showers, bachelor and bachelorette parties, rehearsal dinners, weddings, baby showers, baby namings, christenings, baptisms, b'nai mitzvahs, quinceañeras, sweet sixteens, first communions, confirmations, birthday parties, graduations, anniversaries, housewarming parties, family reunions, retirements, celebrations of life, holiday parties, awards ceremonies, team dinners, and everything in between.

If there are people you want to gather and moments you want to celebrate, Swankey is here for it.

What is a Core Event?

A Core Event is your foundation, the starting point for planning your celebration. Each Core Event is a one-time purchase based on how many guests you're inviting.

Every Core Event includes:

  • Ideas & Inspiration Hub to spark your creativity
  • Smart Timelines & Planning Lists to keep everything on track
  • 1 Day-Of Contact to help coordinate the big day
  • A Day-Of Schedule Builder so everything runs smoothly
  • Tracking for your Save-the-Dates, Invitations, RSVPs, and Thank You notes
  • Read-Only Vault Access
  • 1 Planning Stakeholder to collaborate with you

Your Core Event gives you everything you need to get organized and start planning right away.

What are Smart Timelines & Planning Lists?

Smart Timelines & Planning Lists help you stay on track from the moment you start planning to the moment your guests walk in the door. You can map out every task, set deadlines, and check things off as you go.

No more sticky notes, scattered spreadsheets, or forgotten to-dos. This feature is included in every Core Event.

Do my guests need a Swankey account?

No! Your guests don't need to create a Swankey account to RSVP or receive event information. You manage everything on your end, and your guests simply respond however you've asked them to.

The only people who will need a free Swankey account are your Planning Stakeholders — the people you invite to help you plan your event inside the app. Creating a Stakeholder account is free, and they'll only need to pay if they decide to host their own event on Swankey.

How do I try Swankey?

Start with our 7-Day Free Trial! It's the easiest way to see how Swankey works before you commit. During your free trial, you'll get full access to one Core Event (you pick the guest size that fits your celebration), plus both Add-On Packs — the Decision & Collaboration Pack and the Execution Pack — so you can explore every feature Swankey has to offer.

A credit card is required to start your trial. If you love it (we think you will!), your Core Event will be charged at the end of the 7 days. The Add-On Packs will not be charged automatically — you choose whether to keep them. If you decide not to keep the Add-On Packs, you will lose access to that data, so make sure to save anything you want to keep!

Not ready to commit? No problem. You have 3 days after your trial ends to cancel your Core Event charge by emailing support@swankey.com for a full refund, minus a small processing fee. After those 3 days, the charge is non-refundable.

What are Add-On Packs?

Add-On Packs are optional upgrades you can add to any Core Event. They unlock extra features when your celebration needs a little more coordination.

There are two Add-On Packs to choose from:

Decision & Collaboration Pack

Perfect when you're planning with others! This pack adds up to 5 Planning Stakeholders and gives your team unlimited polls with poll analytics to make group decisions fast and fun:

  • Small Gathering: $10
  • Perfect Party: $13
  • Grand Celebration: $20

Execution Pack

Ready to get into the details? This pack adds vendor management, quotes & estimates, budget tracking, and seating charts and floor plans — everything you need to bring your event to life.

  • Small Gathering: $15
  • Perfect Party: $35
  • Grand Celebration: $75

What is the Day-Of Schedule Builder?

The Day-Of Schedule Builder helps you map out every detail of your event day — from vendor arrival times to the first dance to the last goodnight. It keeps everything running smoothly so you can relax and enjoy the moment.

This feature is included in every Core Event.

How do I cancel my plan?

We'd hate to see you go, but we make it easy if you need to.

If you want to cancel after your 7-Day Free Trial, you have 3 days after the trial ends to request a full refund (minus a processing fee) by emailing support@swankey.com. After those 3 days, the charge is non-refundable.

Have more questions? Reach out to us at support@swankey.com and we'll help you out.

Do I need any experience to use Swankey?

Not at all! Swankey is designed for everyone — from first-time hosts to seasoned party planners. Our platform is intuitive, easy to navigate, and walks you through every step of the planning process.

Whether you have never planned an event in your life or you plan them every weekend, Swankey gives you the tools and guidance to make it happen without the stress.

What are Event Bundles?

Planning more than one celebration? Event Bundles let you purchase multiple Core Events at a discounted price — and keep your planning connected across all of them.

With a Bundle, you can link Related Events together — for example, a wedding, a bridal shower, and a rehearsal dinner — and share details like guest lists and vendors between them. No re-entering the same information over and over again. Add-On Packs can be purchased separately for each event as needed.

Small Gatherings (up to 25 guests each)

  • 3 Events: $75
  • 5 Events: $109

Perfect Parties (up to 50 guests each)

  • 3 Events: $125
  • 5 Events: $179

Grand Celebrations (up to 75 guests each)

  • 3 Events: $199
  • 5 Events: $289

What is a Stakeholder?

A Stakeholder is someone you invite to help plan your event inside Swankey — like a co-host, a partner, or a family member. They get access to your event details (whichever ones you want to share) so you can plan together without the endless group texts.

Every Core Event includes 1 Stakeholder. Add the Decision & Collaboration Pack to bring in up to 5 Stakeholders and unlock group polling features.

Your Stakeholders will need to create a free Swankey account to collaborate — but it won't cost them anything unless they decide to host their own separate event.

How do I contact Swankey support?

We're here for you! If you have questions, run into an issue, or just need a little help figuring something out, you can reach our team at support@swankey.com.

We're committed to making sure your experience with Swankey is as smooth and stress-free as your event planning should be.

Does Swankey have a mobile app?

Yes! Swankey has a mobile app available for both Android and Apple devices. You can download it here:
Android (Google Play Store)
Apple (App Store)

The mobile app syncs seamlessly with the web version, so you can switch between your phone, tablet, and computer without missing a beat.

Can I plan more than one event at a time?

Yes! If you're juggling multiple celebrations at once — say, a birthday party and an upcoming anniversary dinner — you can manage them separately, each with its own Core Event.

And if your events are connected to each other, like a wedding weekend with a rehearsal dinner and a morning-after brunch, a Bundle is your best friend. It lets you link those Related Events together and share guest lists and vendor information across all of them, so you're not starting from scratch every time.

Can I communicate with my Stakeholders through Swankey?

Yes! While Swankey doesn't send messages directly to your guests (more on that below), you can absolutely communicate and collaborate with your Planning Stakeholders inside the app. Share notes, ideas, and opinions, and use the polling and commenting features to make decisions together — all in one place.

No more trying to track down that one thread buried in a group chat. Everything stays organized inside your event.

Can I upgrade my plan after I've started?

Absolutely! Swankey grows with you. If your event gets bigger or you realize you need more tools, you can add an Add-On Pack to your Core Event at any time.

Start with what you need today, and upgrade whenever you're ready. We've got you covered.

Can I send invitations or messages to my guests through Swankey?

At this time, you send your invitations yourself — by mail, email, text, phone call, in-person, or even carrier pigeon if that's your style. Swankey doesn't send invitations or messages directly to your guests.

What Swankey does do is help you stay organized on your end: track who has received their Save-the-Date, who has been invited, who has replied, and who still needs a Thank You note.

Direct guest messaging is on our roadmap — so stay tuned for exciting updates!

What happened to the Free Forever plan?

We've grown a lot, and so has Swankey! We've introduced more flexible pricing so you can choose what fits your event. This allows us to continue improving the platform, adding powerful planning tools, and supporting every kind of event — big or small!

Instead of a one-size-fits-all free plan, Swankey now offers flexible options based on your event size and needs. This means you only pay for what you actually use, while getting access to more robust features that make planning smoother from start to finish.

We're committed to keeping Swankey accessible, while continuing to build a platform you can truly rely on.

What is the Vault?

The Vault is your event memory bank — a place to store and access important planning details, inspiration, and information from past events.

Core Events include Read-Only Vault Access. With an Event Bundle, you get Vault reuse across events in your bundle, so you can carry your planning history forward from celebration to celebration.

I have a Free Forever plan. What does this mean for me?

First, thank you for growing with us! You've been part of Swankey's journey from the very beginning, and that means everything to us.

As we make this update, your account and past events will still be available to you. Some features may now be part of our updated plans and will require a plan to continue using them. So when you're ready to plan a new event, you'll be guided to choose a plan that fits your needs.

We're working to make this transition as seamless as possible, and you may see special offers or perks as a thank-you for growing with us.

What is "A List" / "B List" guest sorting?

We've all been there — your venue has a firm capacity, but your heart wants to invite everyone. The A List / B List feature lets you create two separate guest lists for an event and move guests easily between them.

Your A List is your must-invite group. Your B List holds the people you'd love to include if space opens up. It's a simple, stress-free way to manage your headcount right up until the last minute — without anyone feeling left out of the process.

This feature is available with the Decision & Collaboration Pack.

What if I already paid for an Enhanced or Premium plan?

You're all set.

If you've already purchased an Enhanced or Premium plan, you'll continue to have access to everything included in your plan through the end of your billing period.

As we shift to plans built around each event, you'll no longer need to keep a monthly subscription active. Instead, you can choose the plan that fits each event — so you're only paying for what you actually need, when you need it.

We made this change to give you more flexibility, especially if you're not planning events every month.

Is Swankey available outside the United States?

Yes! Swankey is available to users around the world. Please note that all pricing is in US dollars regardless of your location.

What does the Execution Pack include?

The Execution Pack is built for hosts who are ready to get into the logistics. It adds:

  • Vendor management to keep all your vendors in one place
  • Quotes & Estimates to track what you've been offered
  • Budget tracking so you always know where you stand
  • Seating charts and floor plans to map out your space

What does the Decision & Collaboration Pack include?

The Decision & Collaboration Pack makes group planning a whole lot easier. It adds:

  • Up to 5 Planning Stakeholders so more people can help plan
  • Unlimited polls for your Stakeholders to vote on decisions
  • Poll analytics so you can see results at a glance
  • "A List" / "B List" guest sorting to manage your headcount with ease
Top