Refund & Billing Support
Need help with a refund?
We're here to help. If you purchased through Swankey.com and believe you're eligible for a refund, follow the steps below and we'll review your request as quickly as possible.
When refunds may be approved

Refund requests may be considered if:

  • You purchased the wrong plan or add-on.
  • You experienced a billing error.
  • You were charged more than once for the same purchase.

Requests are reviewed individually and must be submitted within 3 days of purchase.

Refunds through Google Play
This page applies to purchases made through Swankey.com. If you made your purchase through Google Play, please submit your refund request through Google Play instead.
How to Request a Refund
If you completed a purchase through Swankey's web checkout and would like to request a refund, please contact our support team within 3 days of your purchase date. Refund requests submitted after 3 days from the charge date may not be eligible for a refund.
To request a refund:
1
Email: Support@Swankey.com
2
Use the subject line: "Refund Request"
3
Include the following information so we can process your request quickly:
  • To help us process your request as quickly as possible, please include:
  • The email address associated with your account
  • Your order or payment confirmation (receipt, order number, or transaction ID)
  • The date of purchase
  • The reason for your refund request
How to Dispute an Unauthorized Transaction
If you notice a charge from Swankey that you did not authorize, please contact us immediately. We will review the transaction and respond with next steps. If needed, you may also be able to dispute the charge directly with your bank or card issuer.
To dispute an unauthorized transaction:
1
Email: Support@Swankey.com
2
Use the subject line: "Unauthorized Transaction"
3
Include the following information so we can process your request quickly:
  • The email address associated with your account
  • The transaction date and amount
  • Any information that helps verify the purchase was unauthorized
Refund Policy Summary
Refund requests for purchases made through Swankey.com must be submitted within 3 days of purchase. Requests received after that window are generally not eligible for a refund, although exceptions may be made solely at Swankey's discretion.
Contact Us

Have a question about billing or refunds? We're happy to help. Reach us at: Support@Swankey.com

This page is provided for customers who complete purchases through Swankey's website. If you purchased through the Google Play Store, refunds and support requests should be handled through Google Play's own refund process.

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